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Frequently Asked Questions

Q: Do you accept my insurance for therapy?

A: Insurance is not directly accepted, though we are on the Out of Network list for Blue Cross, Aetna, United Healthcare, and Cigna. What does that mean? You pay directly for your sessions at time of service. Detailed receipts can be provided to you at the end of every month for your own submission for reimbursement.  Please contact your insurance company directly for any Out of Network and/or reimbursement related information. It is always advisable to ask your insurance company if you have Out of Network Benefits and if they are included with your individual therapist. Each insurance company is different and not all have each therapist listed in their system. Payment is due at the time of service. 

Q: How much do therapy sessions cost?

A: Sessions are $185 per session with Kristi Thrailkill, and $165 with all other clinicians--no matter individual, family, or couple. Cash, Check, Credit, and HSA Cards are all accepted. 

Q: Why do I need to have a credit card on file?

A: Credit cards are saved, using a HIPAA compliant computer program. We will never see your full card number unless you ask us to type one in manually. This card will be charged automatically if you prefer to pay via credit, and it will also be used to charge for no-show and late-cancellation appointments. 

Q: If I am sick or there is an emergency, will I be charged for cancelling late?

A: Of course not!

Q: How long do therapy sessions last?

A: 50 minutes unless preplanned to be longer. 

Q: Can I send you text messages?

A: Texting is not a confidential way to communicate, and our phone numbers do not accept text messages. In rare cases (like emergencies or bad weather), your therapist may choose to text you using her personal cell phone. In this case, please do not use this number for anything other than last-minute appointment changes.  Please call with anything confidential in nature. Email is great for appointment changes and non-confidential updates. Your privacy is important to us! 

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